Buy when the process is standard
Established software is often best when your process resembles a common industry pattern.
Configure when the platform is close
Platform customization can bridge moderate gaps without creating a new product.
Build when the workflow creates advantage
Custom software is compelling when your process is unique, repeated and strategically important.
Calculate the full cost
Include implementation, training, integration, maintenance and change management.
Design for adoption
The best software is the software people can understand and use confidently.
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